FAULTY OR DAMAGED ITEMS
All our items are carefully checked and expertly packed before they are sent. However if you do receive any items that are damaged or faulty, please send us an email within 7 days firstname.lastname@example.org so we can organise a replacement or refund.
Looking to buy a special gift, then we love nothing more than helping you choose the perfect gift, wrapping it up beautifully and sending it on.
Send us an email at email@example.com or order online.
Any personal information provided by you (including name, address, phone number or email address) will remain with us. It will NOT be sold or rented to any other parties outside of Sparrow.
We pride ourselves on getting your order to you quickly. If we receive an order overnight we will do our best to ship it to you the morning we receive that order.
All the styles & sizes we have on our web-store should be in stock . However on the very odd occasion that we don’t have the size you purchased, we will call you to let you know what the wait time will be. We then ship your item the same day we receive it. If we are unable to re-order that item, we will immediately refund you.
All pre orders will be sent to you within 24 hours of the new seasons stock arriving in store.
We use a range of freight companies depending on where you live and the size or weight of the item. We work with Fastway Couriers and Australia Post.
Tracking details are always sent so you know where your purchase is and when to expect delivery.
We have a few options
Free shipping on all orders over $100
Additional charges may apply for bulky items. Note we will call you to get agreement on the freight cost before processing your order.
We are more than happy to ship worldwide, we use tracked Australia Post. This means you will know where your purchase is and when to expect delivery.
All duties and taxes are the responsibility of the customer.
The delivery time may be longer to some locations but typically expect between 5 and 7 business days from dispatch.
If you would like to insure your order is in transit, please let us know by emailing us at firstname.lastname@example.org Insurance is charged at $7 for every $100 in value of the item.
International shipping costs for up 500gms are as follows:
NZ Up to 500 gms = $20
US / Central / South America / Asia Up to 500 gms = $25
Europe / Middle East Up to 500 gms = $30
Additional charges will apply for items weighing over 500 gms. Note we will call you to get agreement on the freight cost before processing your order.